As an IT/education guy, this story stressed me out with a constant, "OMG! This situation is insane! What are they going to do now?" The story is good. If this book was just about the story, the details needed a bit more fleshing out. As an introduction to DevOps, this book is outstanding. I've already had a few discussions with folks about the theory of constraints, the three ways, and technical debt. I'm not sure how the knowledge from this book will affect my management, but I'm sure it will.