Thomas Christensen rated Crucial conversations: 5 stars
![Stephen R. Covey, Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Kerry Patterson: Crucial conversations (Paperback, 2002, McGraw-Hill)](/images/covers/05f13469-5da5-4edd-83af-ce783545c9f9.jpeg)
Crucial conversations by Stephen R. Covey, Kerry Patterson, Joseph Grenny, and 3 others
The New York Times Bestseller!Learn how to keep your cool and get the results you want when emotions flare.When stakes …